This is an absolute requirement for everybody we hire on our support team no matter where in the world they’re from! We only provide support in English for the time being so vetting English language skills during our hiring process is a huge focus.
That being said, small mistakes do happen. We’re all only human! But overall, everyone on our team has a strong grasp of the English language and with tools like Grammarly for additional support, all the 24/7 support we provide is professional, effective and has our flare of personality!